Email support
Include your app version, Android version, device model and the steps that led to the issue. Do not send real client photos unless necessary.
Email support@rectifolio.comWe usually respond within a few business days.
Help & contact
Support for Construction Defect Reporter
Setup, backups, reports, purchases and data deletion — start here, then email us if you need a hand.
Before you write
Most questions are covered in the FAQ or the defect reporting guide. For purchase problems, first try restoring the purchase in the app while signed in to the Google account used to buy it.
Read the FAQCommon tasks
Restore a purchase
Open the lifetime unlock screen and choose the restore option. The app must be able to reach Google Play. If the purchase is not found, confirm you are using the same Google account and that the product is active in Play Console.
Back up or restore a project
Open Backup from Settings. Export a .defectpack file and store it somewhere secure; backups are not encrypted. To restore, choose the backup file. Restoring may replace existing project data, so read the confirmation carefully.
Delete your data
Go to Settings → Data and privacy → Delete all project data. This permanently removes project content and media from the app. Uninstalling the app also removes app-private data, subject to device backup settings. Exported PDFs and backups must be deleted separately.
Report a bug or request a feature
Email support@rectifolio.com with the subject “Bug report” or “Feature request”. A screenshot of the screen is useful, but remove client information first.
Quick answers
Does Construction Defect Reporter work offline?
Yes. Projects, defects, photographs, annotations and PDF generation work on the device without an internet connection. Internet access is only needed for Google Play product loading, purchases, restoring a purchase, and opening support or policy pages.
Where are my projects and photos stored?
Project records and photographs are stored in the app's private storage on your Android device. There is no developer account, cloud database or automatic upload. You can export a backup when you choose.
What is included in a PDF report?
You can generate full inspection, trade-specific and rectification-focused PDFs. Reports can include project details, a defect register, status summaries and before, progress and after photographs with annotations.
Is there a subscription?
No. The app is free to download and use within the free limits. The optional lifetime unlock is a one-time Google Play purchase of AUD 49.99 and removes the one-active-project and 10-defect limits. Google Play may show a different local price.
Can I back up my records?
Yes. Export a .defectpack backup through Android's share sheet. Backups contain projects, defects, photos and branding and are not encrypted by the app, so store them securely. Restore a backup from the app's backup screen.
See the full FAQ, privacy policy and terms of use.